Refund policy

Thank you for shopping at The Tallow Company. If you are not entirely satisfied with your purchase, we're here to help. Our return policy is designed with your satisfaction and convenience in mind.

30-Day Return Policy

  • You have 30 days from the day you receive your item to request a return.
  • To be eligible for a return, items must be in the same condition you received them: unworn/unused, with tags, and in the original packaging.
  • A receipt or proof of purchase is required.

How to Initiate a Return

  • Please email us at hello@thetallowcompany.com to start the return process.
  • Returns should be mailed to: 119 rue Saint-Pierre, Rigaud, J0P1P0, Qc, Canada.
  • Upon acceptance of your return, we will provide a return shipping label and instructions.

Note: Items returned without prior approval will not be accepted.

Contact Us

Damages and Issues

  • Inspect your order upon reception. If you find any defects, damages, or receive the wrong item, contact us immediately so we can assess the situation and make it right.

Exceptions / Non-Returnable Items

  • We cannot accept returns on:
    • Perishable goods like food, flowers, or plants.
    • Custom products (e.g., special orders or personalized items).
    • Personal care goods (e.g., beauty products).
    • Hazardous materials, flammable liquids, or gases.
  • Contact us if you have questions about your specific item.

Note: Returns on sale items or gift cards are not accepted.

Exchanges

  • For an exchange, return the item you have. Once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

  • If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

Refunds

  • Once we receive and inspect your return, we will inform you about the approval status of your refund.
  • Approved refunds will be processed within 10 business days to the original payment method.
  • Please allow additional time for your bank or credit card company to process and post the refund.

For delays beyond 15 business days in receiving your refund, please contact us at hello@thetallowcompany.com.